Evolving a Security Monitoring Platform for a Global Tech Company
A 2-month engagement transforming a real-time airport operations dashboard from MVP to mature, scalable product — integrating legacy tooling, refining workflows, and building developer-ready UX systems.
Global security technology company
Security Tech
Real-Time Ops
Aviation Screening
Challenge
The client had recently shipped a sleek MVP dashboard for airport screening teams — but it lacked the workflow maturity and diagnostic features required by control room operations. Meanwhile, a legacy system still carried mission-critical functionality for real-time equipment monitoring and fault resolution.
The ask:
Integrate the legacy system into the new platform, define scalable design patterns, and evolve the product into a robust, role-aware tool — without introducing UI complexity or backend conflicts.
Results
Unified legacy and MVP into a single, role-sensitive platform
Reduced fault triage time by surfacing actionable subsystem insights
Increased design–dev velocity through modular components and shared language
Enabled product scale across roles, lane types, and screen sizes
Process
User & Systems Research
Interviewed operations leads and SMEs to map 3-tier escalation workflows
Audited legacy tooling to identify non-negotiable capabilities
Prioritised tasks and dashboard widgets by urgency and user role
Architecture & Information Flow
Designed modular lane views combining scan status, throughput, and fault diagnostics
Created layouts that supported multi-screen control rooms
Co-designed real-time UX with developers to avoid unsupported UI states
Design System & Developer Handoff
Extended the Carbon Design System to support role-based logic and dark-mode elevation
Reworked MVP components for scalability and front-end reuse
Standardised alerts using token-based rules (inline, toast, banner)
Delivered Figma prototypes with developer-friendly names and clear interaction logic
Testing, Feedback & Scope Management
Ran async design reviews with power users
Flagged feature bloat early and proposed MVP-viable alternatives
Partnered with PMs to sequence features by user value, risk, and backend readiness
My Role
As lead UX designer with a product and developer lens, I wore multiple hats:
Design Strategist - shaped workflows for real-time operations
Developer-Conscious Designer - built scalable, backend-aligned UX patterns
Product Thinker - scoped features in sync with delivery goals and tech constraints
Ongoing but impactful
This design system is still growing — and that’s the point.
It’s already helping teams deliver faster, stay visually aligned, and reduce rework. Every new product update strengthens the system and sharpens the shared language across teams.